BR
Bernique R
1 reviews | Active since May 2016
19 Jan 2018, 16:11
ADSL
I have logged a fault for an ADSL line issue and for 5 days I am still waiting for a technician to be dispatch and resolve this issue for the last 5 days the line has been by the testing centre and by getting updates on telkom's live chat, you get support just cutting you off on chats while you are still finding out information to find out what is happening to the line issue. Their support is horrible not even trying to help just want to get you off the phone or off the live chat.
You really need to pull up your socks!!!
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Telkom's replyOfficial
14 Feb 2018, 10:06Good day Nickinator08,
Thank you for making contact with us.
I was unable to follow up on this query, as the affected no was not provided.
Please respond privately with the affected no, and we will look into this.
Your reference number AI***.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's reply14 Feb 2018, 10:06
Official
Good day Nickinator08,
Thank you for making contact with us.
I was unable to follow up on this query, as the affected no was not provided.
Please respond privately with the affected no, and we will look into this.
Your reference number AI***.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,