ADSL

Our Home phone line was out of order for more than 2 months before Telkom finally came to fix it.We made arrangements when logging the call,that the Technician would phone before coming out, because my wife and I both work.The first time they came out we were on leaveno phone call prior to coming.The second time we got a note in the post box to say they were there,no phone call,and I was inside the house,on sick leave, but nobody rang the doorbell.The 3rd time they actually phoned after we phoned them again,and made an arrangement to come,I took leave from work and they never pitched.My wife phoned them on the day,3 times and each time had to wait on the line 30 min and more,for them to try and get hold of the technician,and they never did.Only the next day he came to fix the line but dit not sort out the ADSL issue.I asked the technician if it would be sorted,he assured me that everything would be fine,without testing it.Needless to say:I am still sitting with an ADSL line with a PING :between 400 and up to 800 and more,DOWNLOAD SPEED:0,66MPS and UPLOAD SPEED: 0,27MPS on a 2MPS line.We cannot do any online gaming at all, we get kicked from servers because of ping etc.PLEASE HELP!