Adsl

My adsl line has been down since June 18. Took out contract in May worked for about 3weeks. All of a sudden online shows I am not being billed. Veli at Trade route mall has been absolutely useless in helping me. To date I still have not received my explore as part of contract. Whenever I call or go in he says he will call me and never does. So on 20 june I drove to the telkom direct store at the Glen. They assured me they reported it, they logged a test on line but on wrong number! I have tried calling 10210 several times these past 2weeks I've wasted over 5hours waiting to be helped and have had no luck this is extremely frustrating and I am completely fed up now. There is nothing wrong with my line. Today billing tells me I have to wait 10 days from my last call on 25 June for problem to be resolved and they have no feedback for me.