ADSL

Bought uncapped internet package 9 months ago. Past 2 months we struggled with internet connection, ranging from slow service to no service at all and I report it to Telkom. Spoke to Thelma Mhlakaza and she told me about a \fair usage policy""; because it is ridiculous for a family of four. I requested a print out of data used; but she said no division of Telkom can issue data usage; how possible? I requested to speak to a Customer Care; but shockingly Telkom doesn't have a Customer Care. My husband asked her the number of the Ombudsman and she gave him a number that doesn't work. I feel that I was misinformed when i took out the package. We were told that you can connect a lot of appliances to the wifi; no limits as to downloads. Only to find out after 7months that Telkom throttled our account because we use too much data and we are slowing down the internet for all users; currently we don't have internet access; but I must pay & wait for July to get data again;false numbers given by staff. I'm frustrated!"""