Adsl

Frustrated out of my mind! Went to upgrade our adsl line a week or so ago, from then on it's just excuses! After assuring us that our area do facilitate a 10 mb line, we opted for the 10 mb 50 gb bundle deal. We were also offered a free dstv explorer decoder. After a couple a couple of days we received an SMS saying that the service was activated. When we tested the line we only got speed of 5mg. After enquiring the lady on duty said, because of the line speed we no longer qualify to get. Decoder, even though we pay for the service. Not even offered to help up to rectify the problem, try to get us to leave the store, making us feel like a nuisance. Some of our existing g services eg block call was also removed without permission. We have been to the store three times in order to have it restored. All we got was an urgument on how to use the option we have been using successfully for more than 15 years.<br> After being a loyal customer for more than 20 years, I really don't think we deserve to be treated this way.