Adsl 10Mbps Explora deal

I received my explore from a Telkom courier company no issues there, however when I opened the parcel and proceeded with the installation of the DSTV explorer, i noticed the decoder would not proceed with its initial setup by saying the Signal was too weak, I then made an appointment with a multi-choice accredited installer who informed me that my dish was to small and would need to be upgraded to a 80cm dish, this was then installed and the decoder continued to perform the same error message, I was then informed I should take the decoder to Mutichoice and have the unit exchanged, which I did on Friday 13 March, the service agent at Multichoice informed me that they cannot assist me as the decoder is brand new and they only have refurbished units, I should take the unit to a Telkom store, this I proceeded to do and took the unit to Kollonade Retail park store, the service agent there told me they couldn't assist me with a swop out, I would need to call the call center which I did, the ref number I received from the helpdesk agent was 445CTK130315, an agent phoned me on Saturday informing me he couldn't assist me, his manager will contact me on Monday, still waiting...