AR
Amanda R

1 reviews | Active since Sept 2016

21 Sept 2016, 11:38

ADSL

<p>HELP ME PLEASE is there anyone that can actuall help. I moved from my house to a complex. Just down the road from my home. That was in January. I requested that Telkom use the line I had at home, same number. I just wanted a ADSL compatable line, no calls. They moved the line and from end of Jan to April could not get my internet working, sending the same guy 5x to my house, the guy said he did not know what to do. I eventully said that if they once agian send the guy I will not even open the door. I have to cancel my whole day in order to be there. Getting paid only when I train, make this impossible. </p> <p> </p> <p>In April I went in to Telkom Clearwater for 10th time to complain and log a complaint. End of April I actually asked them to cancell everything as I took out a Mweb contract. I once again asked them to refund me and make sure that I am ADSL with MWEB CAPABLE. end of July I got a bill of R1200.00, and complaint again as this was not possible. They agreed it was a mistake and woud put me on correct package when I pay and will refund. I have since been in Clearwater about 15 times, them putting my no in a tab and gettingTelkom to phone me. But because I got another bill for over R1000, my service was disconnected agian a week ago. This is after I have spoken to their accounts, marketing and complaints on various days and holding on for hours on the 10210 line. </p> <p> </p> <p>I got a sms on 6 Sept stating that I owe R1080.68 and guess what today I receied one that I now owe R1688.19. I need once again to pay it before they will investigate. And oh yes the minute they contact you, they refer you to someone on a voice mail where they tell you to send a mail. How the hell if you do not have internet.</p> <p> </p> <p>Is there anyone that actually knows what to do. I have spoken to a supervisor in accounts and he promised to sort it out. Well thank you for doing absolutely Nothing. I am loosing money everyday that I can not receive my training material.</p> <p> </p> <p>My suspended no is ********** 638 . I Hate Telkom and their non performance.</p>

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Replies (2)
Telkom
Telkom's reply21 Sept 2016, 13:25
Official

Hi Amanda62,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

AR
Amanda R's update26 Sept 2016, 16:25
Reviewer Update

Thank you can not wait for it to be resolved.

Amanda