TN
Thabo N
1 reviews | Active since May 2015
09 Aug 2016, 11:18
ADSL
<p>I was told by a consultant that there is a fault on my line and it would take 7 days to have it resolved.</p> <p>we now on the 7th day and there has been no progress update, i dont even know if there is anyone assigned to my problem.</p> <p> </p> <p>Its just an inconvenience that is costing me money. Why has no one given me any update? why should i be the one who calls for an update?</p> <p> </p> <p>Your customer service is much to be desired.</p>
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Telkom's replyOfficial
10 Aug 2016, 07:46Hello bwoss101
Thank you for taking my call.
As discussed, the fault is currently in hand with a technician.
A copy of your complaint has been sent to management for urgent assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply10 Aug 2016, 07:46
Official
Hello bwoss101
Thank you for taking my call.
As discussed, the fault is currently in hand with a technician.
A copy of your complaint has been sent to management for urgent assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,