GZ
Godfrey Z

1 reviews | Active since Jun 2016

25 Jun 2016, 01:29

Adsl

<p>Ive been struggling with Telkom for a while now.i app**** the 3th of June 2016 for a adsl line.They gave me an order number and I called them several times just to do a follow up on how far they are.Thursday 23 June 2016 a call centre agent told me that my order has been cancelled what I didnt do.After calling around I requested to talk to a supervisor and eventually was help.My line was activated I even received an sms to tell me to manual install my router,but when I try to do it my line was not available.So how can you send me a sms to tell me my line are activated and then its not!Then I still get a bill to pay but I didnt use any of your services.That I call pathetic service.A lot of the call centre agents cant even help me properly.</p>

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Replies (1)
Telkom
Telkom's reply27 Jun 2016, 13:24
Official

Hi Godfrey79

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.


We really do apologize for any inconvenience caused to you.


Your reference number is: AI***

Regards
Luleka
Telkom Social Media Team

Best regards,