1 reviews | Active since Feb 2017
Administration nightmare at Telkom Service Cancellations
<p>I have cancelled my telephone line in September 2016 as I moved house. After numerous emails and phone calls and even a visit to the Telkom office, and promises and confirmations that the account would be cancelled, I still receive an invoice (which is deducted from my account) every month. The newest notification is for payment in March 2017! All this while I did not even have a phone line since September 2016. </p> <p>I have now given up phoning Telkom about this, because it takes a lot of patience holding on until an agent is eventually available. And then I am required to repeat the complete history of the case and then there will be promises that everything is sorted. And then nothing will happen, except a notification of the next payment that is due!</p> <p>Telkom's administration must rate among the worst in the country.</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
