JB
JT B

1 reviews | Active since Feb 2017

16 Feb 2017, 09:34

Administration nightmare at Telkom Service Cancellations

<p>I have cancelled my telephone line in September 2016 as I moved house. After numerous emails and phone calls and even a visit to the Telkom office, and promises and confirmations that the account would be cancelled, I still receive an invoice (which is deducted from my account) every month. The newest notification is for payment in March 2017! All this while I did not even have a phone line since September 2016. </p> <p>I have now given up phoning Telkom about this, because it takes a lot of patience holding on until an agent is eventually available. And then I am required to repeat the complete history of the case and then there will be promises that everything is sorted. And then nothing will happen, except a notification of the next payment that is due!</p> <p>Telkom's administration must rate among the worst in the country.</p>

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Replies (1)
Telkom
Telkom's reply16 Feb 2017, 13:40
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team