Admin Plus Insurance

This is actually the second time I'm having Insurance problems with Telkom. First it was their finrite Insurance 2 years ago in which that phone I only got this year and now it's Admin plus. I filed a complaint regarding my ****** phone from a firearms ******* early February in which I sent all the necessary information. The first few weeks after the incident they were very responsive but now they have been on mute, I've sent numerous emails and I went to the Telkom store to call in which they put me on hold. The Lady from Telkom Emalahleni even helped me by sending them an email but they never responded to that as well. Last week and this week I sent an email and still nothing. I'm at the verge of involving Legal authorities where this is concerned. We honestly can't be ripped of like this, busy paying for Insurance and contracts but insurance can't reimburse for what's lost/******.

It honestly doesn't matter how many times a person has lost their phone but they need to pay out what's due because we pay every month for such inconveniences. Telkom must do better with their Insurances. I'm giving them until Monday to get back to me if not I'm canceling everything and I will not pay a cent for any additional charges.