ADLS line down for over 2 months and no one cares

My Telkom ADSL line has been dropping almost every day since January 2016. <br> Its drops at approximately at the same time every morning for 4 to 5 hours and sometimes in the evening too. I explain this to the Telkom support agents that I speak to on the phone almost every day.When a technician finally came to my house, after 3 weeks, he did not bother testing the line and went straight to the Telkom switch, saying that there were several reports in the neighborhood of non working ADSL lines and that the problems were probably related. This is the last we saw of him. The problem occurred again the next day.<br> After several more calls to Telkom to report that the problem had still not been solved, another technician came. He tested my line,went to the switch, and came back saying the problem lay with the switch which was overheating. But nothing more happened and my line keeps dropping.<br> For the past 2.5 months I've been reporting this same problem to Telkom. Everytime the ticket gets closed by Telkom without the problem being resolved - prbably to meet some MTTR goal. <br> I've lived in some of the most undevelopped countries. Never have I seen such unprofessional and shameful service.