ADLS access request not resolved in 7 days

<p>I have requested to move from my 10G Internet to uncap on the evening of the18th May 2016. I was informed that it will take 48 hours.</p> <p>Since then I have been spoken to them numerous times and every time it was something new. The first time was after 48H I was informed to go to a website to read the usage policy because i have used up my data. Hello i have not had the change to use it. "But I will be charge for uncapped from the 18th"</p> <p>I was told when I phoned again after a day work that the information given was wrong, she will send me password and when I am home I need to phone when I am sitting in front of the pc, because I need guidance it need to be changed on the internet. </p> <p>On Friday evening the assistant indicated that the information is not correct given to me, it need to be changed at the finance section, and they do not work on a weekend. I was very upset, because it is not 48h anymore and I have to wait now for a whole weekend as well. She indicated to me please do not go to hellopeter that she will follow it up and come back to me on Sa****ay, with the access of the uncap. Today is the 23 May 2016 and no communication back from her and my Internet Acces for the uncap is still not open. The Question is am I also going to pay for the days it was not working, because it is already 7 days.</p>