Address change request

Dear Telkom Customer Service,

I am writing to express my frustration regarding a long-standing issue with my account. I have been a Telkom customer since 2016, and despite numerous attempts to correct an incorrect billing address on my account, I myself the address that I have been given by Telkom I don’t know that address, the issue remains unresolved. I have called call centre 081180 several times including today expressing my frustration but with no joy.

I have visited several Telkom stores since 2016 to request an update to my billing address. Despite these efforts, my address has not been corrected, and I am still receiving bills on the current account I have with Telkom still with the wrong address. This ongoing issue has caused significant inconvenience and frustration.

I kindly request immediate action to update my billing address. Please confirm receipt of this complaint and provide a prompt resolution.