1 reviews | Active since Jun 2016
Address change
<p>I have had my account with Telkom for years. 3 months ago I requested that my address on my account be changed. They assured me that it will be changed and that it will take about 7 days for the change to be made and that I can phone and then they will resent me the invoice with the correct address. </p> <p> </p> <p><br />2 months ago my account came still with the incorrect address. I phoned telkom and spoke to an call centre agent and she said that it is changed on their system but will only be changed on my invoice the following month. She also said that the previous person I spoke to gave me the wrong info and that it takes 2 MONTHS TO UPDATE AN ADDRESS????? Really 2 months. I asked if I can speak to someone else and about 20minutes later she called her manager. He then gave me his email address and said I should send him and email requesting for them to send me the correct invoice. I hung up and did it and to date still waiting.</p> <p> </p> <p><br />So today I get my account again with the wrong address. How hard is it to change an address??? Really dissapointed by TELKOM 3 months and still no address change. Really terrible.</p>
HI AliciaPillay007
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We will assist. May we please request the ID for the registered line owner and the address referred to when possible. Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field should you choose to e-mail.
Interaction ***
Regards
Keagan
Telkom Social Media Team
HI AliciaPillay007
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We will assist. May we please request the ID for the registered line owner and the address referred to when possible. Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field should you choose to e-mail.
Interaction ***
Regards
Keagan
Telkom Social Media Team
*** - and the address they had to change it to is 28 Somerset Road, Widenham, Umkomaas, 4170. Which I was told it was done on your system and that it would reflect this month and it didn't!! After 2 months.
*** - and the address they had to change it to is 28 Somerset Road, Widenham, Umkomaas, 4170. Which I was told it was done on your system and that it would reflect this month and it didn't!! After 2 months.
