ADDITIONAL SERVICES JUST ADDED TO ACCOUNT

HAD A CALL FROM TELKOM OCT 2014 REGARDING A NEW PROMOTION THEY WERE RUNNING,SO DECIDED TO GIVE IT A TRY ONLY TO FIND OUT THAT IT WAS FALSE ADVERTISING AND NOT WHAT WAS PROMISED.I THEN CANCELLED THE DEAL A WEEK LATER AND RECIEIVED CONFIRMATION FROM TELKOM AND PROMOTION COMP CONFIRMING CANCELLATION.I NOW RECEIVE MY MARCH 2015 ACCOUNT REFLECTING ALL THESE ADD SERVICES ADDED AND BEEN CHARGED A PRO-RATA FROM OCT 2014 WHICH EQUATES TO ALMOST AN ADD R 1500.00 A MONTH.IT HAS TAKEN ME THIS WHOLE WEEK TO TRY AND RECTIFY WITH TELKOM.WHEN LOGGING THE ISSUE WITH THE CALL CENTRE ON THE 09/03/2015 WAS TOLD THAT MATTER WILL BE RECITIFED WITHIN 72HOURS,WAITED 72HOURS THEN CALLED BACK ONLY TO BE TOLD,NO 7 WORKING DAYS,THEN SOMEONE ELSE SAYS 48HOURS.BESIDES THIS,THE MOST FRUSTRATING PART IS THAT I HAVE SPENT LITERALLY HOURS AND HOURS HOLDING ON THE LINE TO TRY AND SPEAK TO SOMEONE WHO CAN ASSIST,GET PUT THROUGH FROM ONE DEPT TO ANOTHER WAITING AT LEAST 30-45 MINUTES EACH TIME AND EVENTUALLY GIVE UP AND PUT THE PHONE DOWN AS NOBODY ANSWERS.TWICE WHEN SOMEONE DID DECIDE TO ANSWER YOU START TALKING TO THEM AND THEY PUT DOWN.WITH MY PERSONAL & BUSINESS I PAY ABOUT R10 000 A MONTH,MAY CANCEL ALL NOW!!!!!!