ADDITIONAL LINE ADDED ON MY ACCOUNTWITHOUT MY CONS

I app**** to transfer telephone number *** from a business line to my name. This application was done at Telkom branch Montana retail park, early in December 2014. They phoned me that time to let me know that the telephone number will not be able to be transferred to my name but that they are going to issue me a new landline, which was done on the 12/12/2014. I received my first bill in the beginning of January for the December invoice on telephone number *** and paid the monies then accordingly as an estimation has been added into the first account. But this bill was correctly with only the 1 landline. Then on the 30th January I received my second bill which suddenly had adsl/landline number *** and *** billed on. I phoned Telkom services on the 30th January 2015 regarding this sudden addition of telephone number *** and I should have to sent a cancellation letter to [Email Removed] on the 17/02/2014, no reply send follow up mail on 02/03/2015. They send me an sms on 11/03/2015 my account has been suspended and I send a mail again on 11/03/2015 to [Email Removed] given on Telkom system, but still with no solution up until today!