IS
Ian S

1 reviews | Active since Jul 2013

17 Jun 2015, 09:07

ADDING UNAUTHORISED TELKOM SERVICES TO MY ACCOUNT

telkom suspended my line and internet because i refuse to pay for services that they just add to my account that i have not asked/wanted nor signed for.Every month they add R500 to R550 to my account and the I D I O T S on the phone, are to S T U P I D to even help.I have waisted hours on my phone to sort it out but no one actually knows how to remove and fix my account.I have paid up to date for my normal services, according to my contract with them, but due to the additional services that they loaded onto my account, every month, they have now disconnected me.<br> <br> My wife went to this shop to sort it out and not even they know how to do it.<br> <br> I REFUSE TO PAY FOR SERVICES TELKOM JUST ADDS TO MY ACCOUNT.FIX IT AND RECONNECT MY LINE ASAP!!!!

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Replies (1)
Telkom
Telkom's reply17 Jun 2015, 11:05
Official
Hello Moegvir****,

Thank you for allowing us the opportunity to assist further on your query.

We acknowledge your query and apologize for the inconvenience caused.

Kindly note that this matter is currently being investigated & escalated to our Billing Department. Feedback will follow.

Your social media reference number is SM118476.

Regards,
William Letwaba
Social Media Team