Adding the Bolt-on deal to an existing package
<p>Over the weekend, I sent Telkom a Messenger message that they must please call my mom regarding adding the Bolt-on entertainment deal to an existing contract. Received a reply on Monday morning that they will do so. They phone my mom on Tuesday. They asked HER what her query was about, and then informed her she is at the wrong department. My mom then gets transfered to a sales person who does not know what it is my mother wants. She then asked them to contact me as I can explain the details better.</p> <p>Up to today, no phone call.</p> <p>Yesterday late afternoon I sent another Messenger message. By yesterday evening, seeing that I still had no response from them, I posted on their Facebook wall. I accidentally came accross this reply that was posted:</p> <p>Hi Hein, sorry for the delayed response. Unfortunately, you have to go in store to purchase the entertainment Bolt-on. This cannot be done telephonically or online. Check our site for info: https://secure.telkom.co.za/.../plan/entertainmentbolton/<br />Like · Reply · 7 hrs · Edited</p> <p>So herein the next problem: My mother has taken out 2 mobile contracts (the one contract is @ R1199.00 per month) without having set foot in a Telkom shop. Problem nr 2: herewith the "closest shops" in my area:</p> <p>Kimberley - 204.0 km</p> <p>Bloemfontein - 345.1 km</p> <p>Potchefstroom - 419.7 km</p> <p>Waterfall mall Rustenburg - 478.4 km</p> <p>Vanderbijlpark - 489.0 km</p> <p>Key West - 507.4 km</p> <p>Clearwater - 517.2 km</p> <p>Southgate (Braamfontein) - 518.9 km</p> <p>Cresta - 523.5 km</p> <p>So now, do they really expect us, to drive a minimum of 400 km (there and back), to spend R600-R800 on petrol, just to activate a R99 deal?!?!?! YOU HAVE GOT TO BE KIDDING ME!!!!</p> <p>I was a huge fan of Telkom in the beginning, but after 6 months of having my contract and now with this latest debacle, I am so disappoionted with them. They are after all just like all the other cellular service providers!!!</p> <p> </p> <p> </p> <p>Nevermind that it took 3 days for the final response, after 2 calls, from the wrong departments</p>
Thank you. I will ask my mother to do so, Will give feedback as soon as I have some.
Thank you. I will ask my mother to do so, Will give feedback as soon as I have some.
My mother got the promised phone call, but because she didn't understand exactly what was said to her, she asked that I be phoned and that she gives complete permission that the caller can deal with me further. Barryl promised my mother he would phone just after 13:30. No phone call whatsoever.
What I fail to understand, what is the difficulty in adding this to the account? All that needs to happen is that my mother be phoned, she says yes, I want the Bolt-on added to the relevant account and you activate it. Could someone PLEASE explain this to me. I would also appreciate if someone can give me in writing what it is EXACTLY you need to verify with my mother in order for me to give her the correct information. This is getting ridiculous now!!
My mother got the promised phone call, but because she didn't understand exactly what was said to her, she asked that I be phoned and that she gives complete permission that the caller can deal with me further. Barryl promised my mother he would phone just after 13:30. No phone call whatsoever.
What I fail to understand, what is the difficulty in adding this to the account? All that needs to happen is that my mother be phoned, she says yes, I want the Bolt-on added to the relevant account and you activate it. Could someone PLEASE explain this to me. I would also appreciate if someone can give me in writing what it is EXACTLY you need to verify with my mother in order for me to give her the correct information. This is getting ridiculous now!!
You know what?! Leave it!! I will rather take out another Cell C contract than wasting my time waiting for Telkom.
Thank you very much for nothing!!!
You know what?! Leave it!! I will rather take out another Cell C contract than wasting my time waiting for Telkom.
Thank you very much for nothing!!!