Adding of Service without permission

Dear Telkom Mobile, I logged a complaint via the Telkom Mobile website without a satisfactory resolution. I went into a Telkom store and logged a case - Case number ***0 - no resolution. I phoned the Customer Care Line 081 180 5 times without response. Please resolve the following: Account number *** On this account, I did not order 1 x SmartBroadband 50GB + Huawei B315 for R699 After refusing to pay the amount of R699-00, my other accounts with Telkom was cut-off Please phone me on *** Dr Reaan Immelman