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mary M

1 reviews | Active since Dec 2017

05 Jan 2018, 12:41

Adding more data while spending limits it’s 0

I have been calling telkom telling them to stop adding data for me. My spending limits it’s 0 if I am out of data I will top up myself. This has been happening since I took the contract with them last year February. The was a point where they added data and I end up paying a bill of around R 1000 and my contract with them it’s R150.00 pm.

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Replies (3)
Telkom
Telkom's reply24 Jan 2018, 09:26
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

mM
mary M's update24 Jan 2018, 10:06
Reviewer Update
This is what Telkom always says and they will send an sms saying ur queries have been resolved without even calling you or making any follow up with me. I am used to such massages from you guys.
mM
mary M's update07 Mar 2018, 12:20
Reviewer Update
just got my bill saying I am owing an amount of R 649 while my contract its 149 spending limits its 0 only purchase 2GB which was 139 my bill should be 288, they charged me 361 that I don't know, this has been happening for more than a year now and no one at Telkom is helping me.