Adding insult to injury

On the 9th of September we lost our landline connection soon to be followed with our ADSL on the 12th.Even though the problem was reported on the 9th we only got technicians out on Heritage day the 24th.The nice gents that arrived were contractors who resolved the issue in less than 5 minutes.Yesterday, the 29th I noted some official Telkom technicians doing further work in our road.I introduced myself to the technician and explained our issue the previous week and mentioned to him to please check all the connections in the road before they leave(it's a small close).Low and behold 4 hours later and with no technician in sight we were down again!!<br> We have had to incur several additional costs as we run a business from home and find this whole situation diabolical,how could an official technician not check the work they have done and leave us in limbo again?How long for this time?! My Telkom reference number is 702CWK290915,please help!