Adding credit towards my contract without asking for my permission or informing me

<p>I renewed my contract with Telkom in July 2016 because my existing one was about to expire in August 2016. I did this online and the handset was couriered to me. The consultant did not explain how the renewal would impact on the final billing for August month, I was charged a pro-rata for the new handset in addition to my existing contract. Upon querying this a consultant explained the situation and verified telephonically that my bill for September 2016 will be R349 (new contract). However, to my horror I received another bill for September of R900 plus. When I contacted Telom customer service the consulatant informed that when I my upgrade was approved I qualified for an additional R500 credit and that is the reason for the additional charges. I am appalled that I was not informed about this? Surely, as a customer I need to know about such additions?</p> <p>I am definitely getting legal assistance on this matter, if only to fami****ise myself wrt the conditions set out in the CPA stipulations regarding ethical and transparent conduct.</p>