Adding Contracts

<p>Good Morning</p> <p> </p> <p>I experienced soem bad assistance and help from Telkom. On the 15 Feb 17 my account was debited with an amount of R3165.04 and wonder why because my account with Telkom is just R99.00 a month. I only saw this amount debited from my account on the 17 Feb 17 and called Telkom to confirm why which I was told it's my 2 new contracts on my name which I was not aware of and a case was logged ********** 09. I then went to the Police station also to report it and was given CAS 452/2/2017.</p> <p> </p> <p>I also phoned the numbers and they are active and people are answering.</p> <p> </p> <p>I then went to Wonderpark Telkom store to confirm what is going on and was told they are only giving contracts and don't work with it and that I must phone 081 180 which I did and also requested to block the numbers because they are phoning and it's loaded to my bill which I was told that they are not allowed to block the numbers.</p> <p> </p> <p>I then went to the bank with info from the police to go and reverse the money which I did and went to pay them the R99.00 which is mine to pay. On the 28 Feb 17 I saw that my account was debited again with R3066 from Telkom on the 24 Feb 17 which I did not receive an sms from bank again.</p> <p> </p> <p>On 02/03/17 I phioned them to confirm what is happening about the case and was told that it's with ***** dept on 22/02/17 and that they are not doing anything about the case and then I requested the supporting documents that was completed to apply for those 2 contracts and it was logged on case number.</p> <p> </p> <p>On 06/03/17 I phoned again to confirm process and it took me 30min to complete the call on my account and was told that it's a dead end and nothing is happening and that I must write an affidavit and mail it to them on ********** which I did today 07/03/17.</p> <p> </p> <p>I want to know what can I do or what can be done because everywhere at Telkom it's a dead end and nothing is appearing on website to log a complaint at higher HQ.</p> <p> </p> <p>Anthony</p> <p> ********** </p>