PD
Priscilla D

1 reviews | Active since Nov 2017

03 Nov 2017, 14:13

Add-on internet bundles, internet usage which cannot be explained

I signed a contract in May 2016 with Telkom; this included a capped amount of R50.00 (Fifty rand). From the inception of the contract I have been incorrectly billed. I have been billed for internet bundles and extra internet usage which is not part of my contract and which I did not sign up for. I have also been billed for calls over and above the capped amount. I did not take out a contract for extra data, not verbally or in writing. The contract I signed was for R539.00 (five hundred and thirty nine rand) a month. At no time whatsoever, have I requested data or changed my limit on my contract. I would like to be reimbursed for amounts that were deducted from me in this regard. I have not been furnished with any records where I have agreed to change the terms of my contract.

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Replies (1)
Telkom
Telkom's reply06 Nov 2017, 11:03
Official

Hi PS13,


Thank you for making contact with us, we tried contacting you with no luck.

Please be advised that you were billed more from the data purchased on your spend limit on the 12-Sep-17 21:41:28 00:00:00 R 99.00 Once-off Intern e t 1 G B
19-Sep-17 12:28:46 00:00:00 R 99.00 FreeMe Boost 1 G B - A d h o c

You can however reduce the spend limit to avoid being charged more, your next Bill is R539.00

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,