Add on Bundle Charges

<p>Telkom has been charging my wife for an add on 5GIG bundle for 2 years and we have not recieved the data. She had a contract in 2 ********** that had the add on included, when she upgraded in 2015 the add on was removed offthe contract and still added to the bill. Not once in 2 years have we been credited with the 5GIG data but charged for it.</p> <p> </p> <p>You then suspended her line due to the data charges, we paid the outstanding amount but the supensio has not been lifted since Novermber 2016. We have called gone into the stores and the problem has not been resolved </p> <p> </p> <p>You are dishonest and there is 0 customer service form Telkom, as we have been promised that the problem will be resolved and we will becredited the R2288 as it is your mistake but still nothing. </p> <p> </p> <p>We have spoken to team leaders and call center agents no one has fixed nor try and fix the poblem. My wife has spoken to you many times and it seemed that you did not take her serious and disrespecting her is something i dont allow</p>