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On 10 January 2020 i sent a email saying the following: On 21 December 2019 my husband received a sms saying our line has been cancelled and Telkom hopes we reconnect soon again. He then called Telkom on 23 December 2019 to find out who cancelled the line because we certainly did not. He was told that somebody will be in contact with him within 24 hours telling us who cancelled the line, that never happened as we are still waiting. On 27 December 2019, 17:25, I called Telkom and spoke to numerus different people where I was informed that the fault is on Telkom side and that my line will be reinstated within 7 days. On 6 January 2020 I called again as my line was still not back on. I spoke to a Pinky at 11:55 that told me she has sent an email requesting somebody from management to contact me and that it will happen within 24 hours. Once again empty promises from Telkom side as I am still waiting for that call. On 8 January 2020 I called again as my line was STILL NOT back on. I spoke to a Liam that told me he can see all the notes made and can see I did call. He also informed me that my account is up to date so he cannot say why it is off. He then transferred me to a Khanyiso that told me the supervisor and himself has sorted out the problem and that my landline and ADSL line will be back on and everything will be back to normal by Friday 10 January 2020. Which brings me to today 10 January 2020, I have called once again as MY LINE IS STILL NOT BACK ON, being transferred from the one person to the next and nobody can help me. This problem needs to be fixed ASAP as it has been going on for way to long now. This should never have been a problem in the first place as I never cancelled my line!!!!! My business name is Local Fruit and Veg in Kuruman. The number is *** and the only ref I have is ***A. Will Telkom be paying for my business that I have lost because of you?? Will Telkom be paying for my internet that still needs to be paid even though I could not use it because of you???? I need my landline and ADSL line back on ASAP!!! Regards Nicole Hollenbach" I was supposed to get a response within 48 hours. Today is 15 January 2020 and still no reply, no landline or no internet!!!!!