Actually speechless about the service

I'm actually shocked at the shockingly poor service of telkom. Right so I called to enquire why my debit order was more than normal. waited about 15 min's or so and got to the billing department. The lady was friendly enough. I asked about my bill, and she had to check my bill 3 times to find out why I was charged more. However she then mentioned that I have a service on there that i actually had no idea about and did not ask for. A Night and weekender call package, which is an extra 180 a month.... which is very strange, considering I don't actually have a phone installed so have no need for that.into ally I app**** for a phone line for Internet only and not a phone. Now after enquiring about it she could not establish why I had it. She got flustered and sent me to sales as they were supposed to cancel that service. After waiting another 10 mins, sales eventually told me I yes i have that service but can't see when it was activated. She also asked me if I app**** for this, to which I aked... "why would I get a phone service without an actual phone". She agreed that is was not correct and it should not have been added, but it can't be cancelled by them and I need to go to billing...again.I argued that I was just told to go to sales, but she apologize and transferred me. Now I'm starting to lose patience. Another 10 or so min, I get to back to billing. The lady eventually confirm's this service again but also tells me that I have 6 accounts linked to me name. I asked her to please check this. Then she says she's having trouble locating them. I ask her to cancel the extra service that was on my bill, she tells me that billing is only there to deal with actual explanations and to send bills. I fume because I was advised poorly again. I ask her to send me my bill so I have it again. Which she does. I say please transfer me to sales I can cancel this service, and she says that she's having a technical issue and can't transfer. She's flustered again but tells me to call the direct line. I try calling the line and wait 45 mins without a response. That's 35/40 mins getting bounced around and another 45 mins with no contact and my issue has still not been fixed. I'm appalled by the service and it explains all the complaints. Oh yes and I forgot to mention that the bill I received was for another customer and not even mine. It's like amateur hour to be honest. I expect a call asap. Shocking to be honest. Jonathan Thomas