Active my line

*** My name is Tharamoney Hassen. I am just having a bad experience with my current lines *** For the month of Feb I have been debited On the15th R389.00 on Saturday I have been disconnected. I call in they said my line is with the collects department and it will only be actived on monday morning since collection department is closed on weekends. I called in monday several times they saying the line will be activated after 5 hours. It's not my fault that my account was handed over. Since payment was made as per telkoms request. I want this line active asap.