Activation of Router Sim Card & Landline

On the 23rd of April we received a new router from Telkom for internet services and landline, which was enforced on us as we could no longer use the old ADSL line which was being replaced in the area. Forcing us to move is fine but then the Sim card up to date is still not activated and our landline is not working. We have called several times since then and every day we are told it will be fixed within either 24 or 48 hours. We are tired of being played like this and it has been almost 2 weeks since a resolution. We have been loyal customers for over 30 years and this is really below par services. Telkom make amends. Most recent reference number from technical department: ***