Activation of line

On the 29th of November 2018 i order an open telephone line at the Telkom walk in branch , the line was installed at my home on the 12th of December 2018 and according to the telkom agent the line should be activated after installation within the 48hours. I approach my service provider to sign up and they were unable to work on the line as the line gives an error message and was advised to contact Telkom to check if the line is active, after contacting Telkom the agent confirms that the line is registered under my name& address but is not activated and a reqeust was done for activation Ref no: ********** so i waited another 48hours . After numerous phone calls to the Telkom call centre the tennis game starts..from..sales department to technical and visa versa...up to date my line is still not activated i went back to the walk in branch and it was simply said theres nothing we can do..i never felt so helpless...Bad ..bad service...THE PURPOSE OF A BUSINESS IS TO CREATE A CUSTOMER WHO CREATES CUSTOMERS...WHAT IS THE USE OF BRIGHT BROCHURES IN STORE AND ADVERTS...BUT YOUR SERVICES JUST TELLS SOMETHING DIFFERENT....