Activation of dsl

Please refer to reference SM171073<br> <br> Hi Ilhaam, <br> <br> The owner of the line/myself are yet to receive a call from an Afrikaans agent.<br> <br> We went to a telkom shop and added my mother as a consented party with all the relevant docs needed, trying to resolve it this way - but the whole day when we phone (option 2, option 2, enter number, option 3) the pre-recorded msg/music stops at 5mins - it either throws the calls out of the Q or your agents are sitting there with the mute button on waiting for customers to drop the line. After 8 attempts I spoke with a Nokubona and transferred her to my mother.<br> <br> According to this agent the application has now been cancelled, due to them not being able to speak with the account holder? Now the process needs to be reinitiated? You have all the documents you need, and nothing has changed? <br> <br> Telkom's customer service is really not satisfactory.<br> <br> My mother's number is ***, Sarie Voges, and she is loaded to work on their account - please arrange a call to her in order for us to finalise this and get mweb to activate the dsl.<br> <br> Ruan Voges<br> ***