Activation = Multi-sim

During a contract upgrade a multi-sim was requested which we were thereafter told would be activated in 24 hrs along with the main. This did not happen! We have visited the main telkom store which then said the matter would be transferred to a different department and the sim would be activated in 48hrs. The sim has still not been activated! I contacted the call center which then transferred me from department to department which resulted in no help whatsoever! Spoken to 8 consultants till date with no success (completely illiterate on the matter). To make thing even more frustrating they tend to cut the calls. Try hiring qualified employees for God sake!