Activate phone ADSL line

Firstly i had taken out a 24 month ADSL contract at the Telkom Pavilion store in Durban, The call centre could not pick up an order number because the store failed to process which meant me having to go back by then i had missed out on "The Big Deal" promo. I did take the normal contract anyway. Since my line had been installed i have been calling the call centre (each call roughly around 40min waiting for an operator) everyday. I have a username, i have a password, i have a TIN number ( ********** ) but yet my line is not yet active. I was told to call sales to activate it which i did on Tuesday the 06/02/2018 they told me to call back on Wednesday the 07/02/2018 which i did, the lady told me that the line will be active at any minute which never happened. I called back on Wednesday afternoon and another operator told me to call back on Thursday morning. I called in today Thursday 08/02/2018 to be told by a very unhelpful Adam that the line is in some basket.... basket???? Which i will need to go back to the store (because i cant phone the pavilion store , they are too good so now they have a call centre answering all their calls) to tell them its in a basket(????) and then they will escalate it which would take another 48hours....... Come on Telkom can you not be professional for once. Stop wasting my time.... Other network providers put customers first..... Oh yes and employ people who give out the right info. My reference number with Adam is ********** 9. Can anybody help...... or is Everybody at Telkom useless? Even the social media teams are Useless, as Telkom on Twitter doesn't reply.