Activate my sim PLEASE !!! ***8

Hi I hope this chat that I had with one of your consultant grabs your immediate attention, if there is no solution to my frustration is found within the next hour, I will publish it on hello peter and other platform. Case number ***8 Your service is appalling LL L Welcome to the Telkom Chat service. One of our friendly agents will assist you shortly. Please hold for the next available Agent. New, secure payment gateway to ensure real-time restoration of your service: Click Here. You are currently being assisted by Dineo Nkabinde 11:30:33 AMDineo: Thank you for using our Telkom Mobile Chat Service, please enjoy the rest of the day . 11:30:44 AM You: Hi 11:31:11 AMDineo: Good day Kegomoditswe, How may I assist you? 11:31:38 AM You: I need your assistance, can I chat with your supervisor Sibongile? 11:32:18 AM You: case ***8 11:34:44 AMDineo: I am in Chats and Sbongile is in customer service 11:36:23 AMDineo: Are you still there? 11:36:32 AM You: I have forwarded you a case reference number, I have put my story on Twitter, hello peter, I need my number to be activated, its been more than 72 hours and my line is still not working, the sim I was provided is activated on a new number although I requested my *** number be activated 11:36:36 AM You: yes I am 11:36:51 AMDineo: Thank you for the enquiry , I am happy to assist you with your query; however we would require you to pass a few security questions. Kindly provide me with the following: • Full Name and Surname • Mobile Number • ID Number • How do you receive your statement via email, post or MMS? • Which bank does Telkom debit you from? 11:37:03 AM You: Kegomoditswe Mosiane 11:37:13 AM You: *** 11:37:32 AM You: *** 11:37:40 AM You: email 11:37:42 AM You: FNB 11:38:46 AMDineo: Thank you for the infomation 11:39:53 AMDineo: Case was logged on the 23rd and is still in process Kegomoditswe 11:39:54 AM You: The new sim card number that I got with the new phone is ***, I need this sim to be put on contract 11:41:13 AM You: I can’t take this anymore, please note that I will log a complaint with Rica like the last time. I need that number as a matter of urgency and you seem to be missing the point here 11:43:42 AMDineo: I do apologise for the delay however there is process on cases logged 11:45:02 AM You: you are just doing your job, I get that, but you are not putting yourself in customer's shoes, you never said that you will do something about this, what an excellent customer service 11:45:59 AMDineo: I cannot push case que Kegomoditswe that is why there is a turnaround time for cases logged 11:46:49 AM You: What is your supervisor's name and surnam? 11:47:02 AMDineo: Nonhlanhla Nkala 11:47:12 AM You: Thank you very much Dineo 11:47:35 AM You: can I speak to her