ACTIVATE MY 10GB PLEASE! AV BEEN ASKING 4 A MONTH

24th of September I bought R500 Telkom airtime to activate R499 worth of data once off all network, and it worked only for a day and i was told am out of bundle, I called customer care and they saw the error and gave me escalated query code ***6, and i must wait for 72 working hours which was calculated to be two weeks, i patiently waited and called for follow up, 4th of october after being called on a private number and missing their call i got an sms to tell me to provide alternative number which i did and since then i have been calling and all agent has been escalating every other day only to be told today by another agent that my case has been closed. all i want is for them to return my 10GB, i didn't subscribe to 12 months contract i do monthly once off all network i have more than 8GB data with them and they can see it kindly restore my data once i don't need 1GB monthly i didn't subscribe for that. It is one month today i have been asking and appealing now I have no choice than cry out. and this waiting for two weeks for customer care response is a terrible service. Thanks