Action taken against me For Telkom's incompetence

I am getting annoyed by people phoning me wanting to take action against me for a outstanding Telkom bill of R2400,00. I refused to pay it because I cancelled my Telkom line on 16th of December 2014. (REF: AI 223365). <br> <br> They gave me instruction to wait for my next account from them, and once I pay that bill it will be the settlement figure. So I got a bill end of December of R1950.00 and thought that its heavy but settled the account. and went away on Holiday.<br> <br> End of January when I go back, I saw my modem was still receiving internet and phone is still connected, phoned Telkom customer service they said they will log another query.<br> <br> 8th of March I went and saw them in the shop, explained my frustration. (***). Their answer: Ok we will log another query for their back office to phone me. They phoned me a week later to say I need to pay them for these months (December-March). I refuse! why do then get REF numbers??<br> <br> Please help me sort this out cause this back office should catch a wake up!