ACOOUNT PROBLEM

Good morning--I have chosen Telkom as my ISP for fibre--I have opted for the R804 deal that includes all costs(installation,modem, and connection through Vumatel free)I have now an account for R4500 from Telkom that needs to be payed on the 13th December 2018--I tried to contact the Ops Manager Reena Reddy --who incidentally is a Telkom Champion--and as an ex Telkom Training facilitator I know what that means--to look into this matter and correct my account--numerous emails and still no joy--if my service are terminated by Telkom I WILL--FOR FREE!!---remove all fibre from my property right up to the street---I want to be a responsible consumer and pay my account however Telkom is making it difficult---as an ex employee I am appalled with the service that is offered by my old employer---plse respond because up to now I have received good fibre coverage and would not like to loose the service---I thank you.