Accused to be Unreasonable & Difficult Why? Because I want to pay my account and no one can help me!!!

TelkomInternet Services Co.Reg. *** & Vat Reg.No. ********** 146

The one account FNB could not change debit order details when I moved from Nedbank to FNB. Ever since my Nedbank c/q went dormant, I am struggling to get hold of anyone that can assist me with my internet account. Eventually I received an overdue Telkominternet Invoice and with much excitement I phoned the Account Enquiries number to get assistance re my outstanding amount to date, since no one rep**** to several e-mails over an extensive period of time, I cannot receive assistance or help going to the Telkom Satellite stores. To my disappointment and frustration, again, Marcia who assisted me, consulted with her Supervisor, informed me that the numbers on the statement is generic and goes onto all and any invoices but they cannot assist me. I have to e-mail. and so the circle of frustration starts once again. Not even with a statement in front of me, account number, VAT reg. number, Company Reg. number, invoice statement number can anyone at account enquiries 10210 assist me. Marcia even refused to transfer me to her Supervisor. I have been told basically that I am difficult, unreasonable because I insist on receiving help to PAY THEM THEIR MONEY I OWE THEM.