Accounts/ Technical

On 25/6 my d/o not paid, called Telkom to redo, was told they cannot do that i have to pay cash so did EFT, 2days my a/c debited again.and have been trying since the 2/8 to get money back. All I hear is its been escalated to billing dept. today I speak to \manager"called Yvonne after being told someone would call me by 5:00pm yesterday. What does she tell me \""its been escalated to billing depart. and someone will call me back. i have had a problem with my phone for 4 mnths of the 6 mnth.that I've had it for and each time they say its settings that all you hear and it must go in for repairs till it finally stops working on Frid. and i get told by KC that i must go to Canal Walk..so I call customercare and hear someone will call you back in 72 hours"