Accounts system errors

<p>My problem starred in December 2016 when I did a transfer payment for my mobile account before the debit date. Made a payment of R330 ie so on the 22/12/2016 and called to confirm if they got the payment which the call center agent said yes the payment is reflecting on their system and advised that I won't get debited. On the last day of the month I got a debit of R325 I think. I then went to my bank to reverse the debit as telkom already got the payment for December. Then a couple of days after that I kept receiving messages that my account is overdue and my must make payment to avoid disconnection. Called call center and the agent said she can see both payments and the reversal. She said she would update on the system. I continued getting the payment request messages and called again and after back and forth me saying I currently don't owe anything and the agent saying the after I reversed the payment the system calculated the January installment and that's why it's saying I'm owing. Finally he got an instruction from a manager to log a call with technical department to update my account. The reference for call was ********** 6. A week later I got an email saying my query was closed. To my surprise, the messages continued coming in. Another thing during this time Telkom kept trying to debit on my account but there were no funds and the debit order bounced. The debit request must have been done a number of times because my bank started requesting me to deposit money in my account to allow debit orders to go through. Now this started giving me a bad record with my bank and I am going to get a charge for debit order bouncing. Then as soon as I had money in my account on the 25 January R 531 was debited. This is what was due to debited on the last day of the month. Thought that was it but I am continuing to receive messages requesting payment. I have no idea now what I could possibly owe them. </p> <p> </p> <p>Went to a telkom store in east London Hemmingways mall, thought they would help me better than the call centre but they referred to the same call centre that's been unable to help me. Anyway, went through the whole story again and the answer I got was the reason I'm receiving the messages is because the debit order that went through on the 25 had not updated on their system. The day I went to the store was 28 January and debit was on the 25, which I thought it doesn't make sense that the payment is not updated yet on their system. The agent Bongekile said there's no reference number for the call and advised the following Monday the system would update. It's is now the 02 February and I just got another message. </p> <p> </p> <p>My worry now is getting more debit orders or bank charges if the debit order fails. This is also taking up too much of my time and the query is not getting resolved. At this point I'm not sure if should even renew my contract when this one ends in May. </p>