Accounts still not rectified since complaining on 9.11.17

Telkom have still not assisted in correcting my account because since I cancelled my line on the 12/10/17, and have provided a cancellation number, not even the line has been cancelled yet my line was switched off at my home on the 28/10/17, which means no service and that was not 30 days that it was switched off but more like 16 days. So I have had no service since then yet I receive and account for December. If you see there are previous queries on Hellopeter which you have still not responded too. I will be sending a copy to Carte Blanche of all my correspondence including my billing which is incorrect, the fact that my line apparently has still not been cancelled even though I have a cancellation reference and all the hello peter complaints I have sent through maybe then something will be done. My last attempt was on the 22 Nov to a young man in the call centre and he promised he would personally take it on himself to assist. When I followed up with the call centre this morning NOTHING had been done. The person dealt with in accounts call centre was Mafika Johannes Nkosi (MJ) and just today at ± 12h40 I dealt with Komani N who advised she will now try and assist, she confirmed nothing has been done of the account. Tomorrow is the 30th November and I refuse to pay for a service I never received.

Below is my previous correspondence on Hellopeter:

13 November – My first note Being charged for December services when my line was discontinued on 12.10.17 I find it hard to believe that no one in Telkom accounts assesses anything. I discontinued my line on the 12th October 2017, giving Telkom one months’ notice. I have received an account which I understand I would have to pay for usage up until them, although my line was switched off on the 31st October 2017 and not on the 12th November so where is the Justice of being overcharged for rental when I never had the service...... Please correct this ASAP and get back to me with the correction. I have tried calling your call centre but to no avail, so Hellopeter is the next best thing.... I await an answer today 13.11.17.

14 November @ 09h20 – response from Telkom Official private business reply HI Krambart1 We are sorry to hear this. Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused. Interaction REF:AI ********** Regards Keagan Telkom Social Media Team

14 November @ 09h28 – My response How soon will this be as I will only pay for what I have used no more than that. And not paying for services as I haven’t had any since you discontinued my line. Please advise soonest and an updated and corrected final account.

15 November @ 00h05 – My response Still no response on a resolution

15 November @ 14h03 – My response I'm still waiting on a response for a corrected account.

16 November 14h22 My response I have just been online to one of your customer service personnel and have been advised that my reference number for my cancellation clearly mean nothing to Telkom as I have a dead line and the line was never cancelled as per my request on the 12th October - Reference No. ********** . The person I spoke to Nozipho has escalated the issue. Nozipho also told me that the line was never cancelled it just could be faulty. NOW for goodness sake get your act together and cancel the line and update my account as now I’m told once the line is cancelled then I can only dispute the new account..... What a load of bull. Nozipho: Yes, it has been escalated to our cancellation escalation centre. Once it is cancelled then a dispute can be logged for any additional charges. NO TELKOM you sort this out, it’s your fault you haven’t cancelled the line not mine. I have a ref no. I was also told they cannot give me a ref number for my query today details below 2:15:23 PMNozipho: There is no reference number, it’s a cancellation escalation. I now await the ******** people to actually get back to me as I have been querying this since receipt of my account on the 13th Nov.

20 November 08h36 My response I am still waiting on a response from Telkom......

20 November @ 14h30 My response I requested a response 5 hours ago and still nothing. When it confirms that the company has responded: This is what was received and nothing thereafter. This was on the 14th November 2017 HI Krambart1 We are sorry to hear this. Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused. Interaction REF:AI ********** Regards Keagan Telkom Social Media Team