ACCOUNTS SERVICE - DISGUSTING

I am absolutely disgusted at the terrible service I have received from telkom this week. My account was debited with my normal account fee at the end of October, then on the 15th of November, they debited my account my normal service fee again, plus a data top up fee. I called in about 5 times, I was first advised that it would be refunded, then that it can’t be refunded, finally an extremely rude woman who told me I’m “disturbing” her because I kept asking her to explain in detail, advised me that the amount deducted on the 15th was my service fee for November, plus the amount for the top up that they were supposed to deduct at the end of October. I asked her why I was debited for November on the incorrect date and she just kept shouting “it was collections”. Telkom, step up your game and sort your accounts department out. I still get the message saying I’m in arrears when I phone in.