Accounts sent to wrong address

<p>We moved from Arcon Park to Duncanville, the phone line was only installed in July because Telkom take there one time, evantualy the phone was installed but they never change the address. In October we apply for Uncapped Wi-fi which was also sorted when a complain was log via helopeter (thank you), the day we apply for the Uncappted Wi-fi we ask the lady at Vanderbijlpark Branch is the address on the system the Duncanville one or die Arcon Park one, she confirms that it is the Duncanville one. From October no account has been received at Duncanville, on 07/11/2016 I have to phone for an account and i ask the guy (Thabang Moela also from Vanderbijlpark branch ) which address do they have on record, he confirm with me it is still the Arcon Park address, i did ask him what should be done to get the address to be correct he said we need to come to the Branch or I can sent an e-mail, which I did on 11/11/2016 , up untill today this has not been done. Now Telkom just want to sent sms reminders and if you go the the post office they don't want to help because they need an account with a bar code. It is not job to phone Telkom ever month for an account and it is not my problem there is only one Telkom Branch in Gauteng. How can they install the phone in July at the new address but they cannot updated there system with the new details. Now they want to claim interest from me every month because i'm paying late but if the address is corrected on there side they wont be a problem to make the payment on time. All that I want is for them to update the address and all the interest to be waived because is a office (Telkom) error.</p> <p>Thank you</p> <p> Christa </p>