Accounts not updated

I have a contract with Telkom SA. For the last 3 months i have been making a EFT payments. I was doing the EFT via their website, when you view your bill and ticked an option to pay now. My mistake is that i thought it would automatically add my account/Ref.

I noticed that payments were not been updated on my account. I logged few disputed on the site. None of these disputes are being attended to. I logged into their site, and a chat opened. i explain to the person i was chatting to (Zoleka).

She asked that i send my bank statement where those payments reflect. I did what she asked.

Till date, no acknowledgment or account updated from Telkom. Instead i owe them more.