Accounts Not responding

My 3rd complaint on HelloPeter, and nothing has been done to sort out the issue I have. Still everyday an amount is taken off my account, costing me to go into the bank and reverse the money, so that I dont give them the satisfaction of think they are right!!! Everytime when this happens an email gets send to Telkom which I just do not get a response from, unbelievable!!! Useless as they are, they put us up as bad payers and making our name bad, instead of someone making the effort in contacting us to resolve the problem!!