ACCOUNTS NOT BEING UPDATED AND DOUBLE DEBITING!!!

Oh Telkom, Telkom. I feel like l created a profile here just to rant about them only. Where to begin….

End of April, l thought I’d be a good citizen and pay my invoice in advance via credit card online, little did l know that would be the start of my accounting nightmare. Telkom then tried to debit my account at the end of April, even though my balance was settled, which of course it bounced back due to insufficient funds. Called them, and they acknowledged receipt of the credit card payment and supposedly everything was fine. A week down the line l start getting texts about my line being suspended due to non-payment. Call them and they say the system is faulty, but it will be fixed. The whole of May I have been receiving these SMSes about my account being in arrears and every time l call them l’m told there is an error on the system, l’m not in arrears. End of May, the debit goes off for the due amount. Today l get a statement saying l owe them for April. The same amount they acknowledged to have received via credit card and now my invoice due is double the amount!

Telkom – your call centre agents are ****ing useless and so is your service. Im honestly this close to closing my contract with you cause every single ****ing month l have to go through this accounting nightmare and lm done!