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OS
Odette S

1 reviews | Active since Jul 2010

13 Aug 2018, 11:23

Accounts department useless!!!!

In May 2018 we were phoned by Sipho Mandla from Telkom to upgrade from an ADSL line to a FIBRE line. The following was agreed: New 12 month contract for R806 per month, cancellation of the landline, free installation and modem, Vumatel fee included in package. The fibre took 2 MONTHS to connect, and we have now finally received an account for R4 478.74. This includes 2 packages (Home uncapped (20Mbps) and VTH Fibre 20/2). We only signed up for one package of R806 per month as stated above. This account also includes installation and modem costs which was supposedly free. It is impossible to deal with a telkom operator at the call centre and after trying again today (using up all my personal airtime - 20 minutes), we put the phone down. Why do I have to spend my time and money to get this resolve. I expect a call and a new account ASAP. We should only have an account with 2 months fees of R806 due.

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Replies (2)
OS
Odette S's update30 Aug 2018, 11:24
Reviewer Update
17 days and counting..... no reply, not sorted out. Come on Telkom!! What are you doing about our query!
OS
Odette S's update11 Sept 2018, 12:40
Reviewer Update
It has now been ONE month and Telkom is phoning me to sell my a fibre line, which ofcourse I already have. Such useless people! Why can;t you sort this out. I will have to take this to the ombudsman if I don't get a call today and a corrected statement!!!!!!!!!!