Accounts Department non-responsive

Credits not being passed for services charged but no service rendered.. We have had interrupted internet service since February 2017. And the eventually no internet for 3 months from about July 2017 and still paid the bill. After that we had interrupted Internet for about 2 months and then no internet again.

We were told that we would get our credits and some have been passed but not all and now we have been suspended... Emails and Telephone conversations seems to fall on deaf ears.

We need this sorted out ASAP but no response from Telkom Accounts Department.