ACCOUNTS DEPARTMENT ISSUES

To whom it may concern (Telkom)

Why on earth does it seem, that the only time us, as South African's or people in this world want to get assistance with a complaint, is to complain first and let the whole world know that "Junk Status" is a serious issue and a huge problem at this stage in the world? Not just South Africa.

So. How badly did I want to write something positive today or every other time I get an email from Hello Peter, to please write us a positive review? It is very difficult. Trust me.

Well. Here we go. TELKOM!!!!!! JUNK STATUS!!!!!! As per the news. Not us, as South African's.

I have 3 reference numbers from them, stating my "case" has been resolved...... WoW.... Whatever.... **** ****1 ****8 Firstly. I do not have any extra money to waste for any mistake(S), like most of us at this stage.

We upgraded our Broad band to DSL/FIBRE on the 25/07/2020 at the Cresta Centre TDS. We wanted Fibre but we where told that is was not available in our area. The agent was Anies Sayed.

I signed for the DSL 10Mbps @R399.00 x 24. It was the Covid-19 special. Awesome. All included was a "free" router and installation. Take note of the "free". Again. It was a Covid-19 special. Guess what? I paid for it. I have paid for something that was for free. Must be the virus.

We have three options here. And only three.

Option 1 - Pay back my hard earned money into my bank account. Not a credit please as I know about the credits with Telkom. I will never see it then and sort out my account please. I will reverse all three debits with my bank and say it was **********. Option 2 - I will cancel my debit orders with Telkom and I will pay the money into your account. The correct amount. Again. I will reverse all three debits with my bank and say it was **********. Option 3 - Pay back my money into my bank account. Not a credit. As I will never see it again. AND then cancel my contract because of a no worry factor: it is not me in the predicament. Not my money that was ****** from me so why must I worry or must we blame the virus again. Then I can go to another provider for better service.

At the end of the day prove everybody wrong or right please. Either or. Choose an option and sort out my account please. I want my money back the soonest.

So. My apologies Hello Peter, again no positive review today. Now let's see how long it will take to be sorted out.